Remote
Assistance - Contact us now!
What is 'Remote Assistance'?
Remote Assistance is a safe way to get help
with your computer problem from a trained professional support
agent. All it takes is one phone call to get help. If
you have an internet connection, and you can see this website - we can help you with Remote
Assistance.
How does 'Remote Assistance'
work?
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We make a safe and simple connection to
your computer via the internet. You must give us permission
to access your computer. We then connect to your computer and
can see everything you see. Once we make the connection, we can
either show you how to fix the problem or you can watch us
fix it. You can end the session at any time.
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YOU ARE IN COMPLETE CONTROL!
Is 'Remote Assistance' safe?
YES! The type of connection we make to your
computer is what is known as a 128 bit SSL end-to-end encrypted
connection. This is the same type of connection your bank uses
for online banking. When we are done with the session, everything
is removed from your computer and no one is able to use that
connection again. You must start a new session each and every
time you need help.
Do I get a record of the
session?
Absolutely! Each session terminates with a web
page that includes the name of the support agent, our
support PC address, and any files that where used during the
session.
Is 'Remote Assistance' right
for me?
Remote Assistance is right for anyone who owns
a PC running Windows XP or Vista and needs help.
Whether you're having trouble getting your
document to print, or you can't open an email -
Remote Assistance is right for you!
